Turnaround & Shipping Policy
Shipping Policies and Restrictions
If an order is uploaded on a business day BEFORE 1:00 pm PST, then it will be shipped on the following business day. (If there is a problem with the file or the shipping payment has not been made, it won't be shipped until either payment has been made or the file is ready to print.)
Due to the large physical size of products some orders may have higher shipping charges. Unfortunately there is little of what we can do as we are bound by the rules and limitations set forth our shipping company.
Once your order is shipped via ground service, you should receive it with-in 2 to 5 business days.
GROUP SHIPPING EXPLANATION:
Group shipping is available for jobs which have a MATCHING product category, turnaround time, shipping address, and shipping method. Group shipping discounts are applied to items with shipping fees of LESSER value.
Note: If you decide to cancel the item with the highest shipping fee value within a group ship, your group shipping discount will vary.
EXPLANATION FOR NEXTDAY TURNAROUND SERVICE:
ATTENTION BEGINNING AUGUST 31, 2014
All the times are based on normal business days, Monday through Friday, excluding federal holidays.
Turnaround time begins once your file is uploaded.
If your file is placed on hold, the turnaround time will begin after you select 'Run As Is' or after a re-uploaded file is received.
If you request a design proof, the turnaround time will begin right after you approve the design.
SAME DAY ORDER:
1. Shipping Orders:
If an order is placed and a file is uploaded on a business day BEFORE 10:00 am PST, then it will be shipped the same day. (If there is a problem with the file, it won't be shipped until the next day.)